@php // echo "
";
	// print_r($GetREsult);
	// echo "
"; $GetResultNew=$GetREsult['TicketResult']; $NotRespondedArray=$GetREsult['NotRespondedArray']; $GetResultEncode=json_encode($GetREsult); $GetResultEncodeNew=base64_encode($GetResultEncode); $uniqueId = uniqid('report_'); $tableId = "DownloadUserFRTATReport_" . $uniqueId; $buttonId = "ExportButton_" . $uniqueId; @endphp

UserWise - First Response TAT Report

@foreach($GetResultNew as $UserId=>$RecordDetails) @php $TicketDetails=$RecordDetails[0]; $TotalCnt=$TicketDetails->TotalCnt; $Lessthanonehour=$TicketDetails->Lessthanonehour; $LessthanonehourPercentage = ($TotalCnt > 0) ? (($Lessthanonehour * 100) / $TotalCnt) : 0; $LessthanonehourPercentage=round($LessthanonehourPercentage,2); $GreaterthanOnehour=$TicketDetails->GreaterthanOnehour; $GreaterthanOnehourPercentage = ($TotalCnt > 0) ? (($GreaterthanOnehour * 100) / $TotalCnt) : 0; $GreaterthanOnehourPercentage=round($GreaterthanOnehourPercentage,2); $GreaterthanTwohour=$TicketDetails->GreaterthanTwohour; $GreaterthanTwohourPercentage = ($TotalCnt > 0) ? (($GreaterthanTwohour * 100) / $TotalCnt) : 0; $GreaterthanTwohourPercentage=round($GreaterthanTwohourPercentage,2); $GreaterthanFourhour=$TicketDetails->GreaterthanFourhour; $GreaterthanFourhourPercentage=($TotalCnt > 0) ? (($GreaterthanFourhour * 100) / $TotalCnt) : 0; $GreaterthanFourhourPercentage=round($GreaterthanFourhourPercentage,2); $GreaterthanSixhour=$TicketDetails->GreaterthanSixhour; $GreaterthanSixhourPercentage=($TotalCnt > 0) ? (($GreaterthanSixhour * 100) / $TotalCnt) : 0;; $GreaterthanSixhourPercentage=round($GreaterthanSixhourPercentage,2); $NotRespondedCount = isset($NotRespondedArray[$UserId]) ? $NotRespondedArray[$UserId] : 0; $NotRespondedMailPercentage = ($TotalCnt > 0) ? (($NotRespondedCount * 100) / $TotalCnt) : 0; $NotRespondedMailPercentage = round($NotRespondedMailPercentage, 2); $DisplayUserName=$UserId; if(array_key_exists($UserId,$getActiveUsersList)) { $DisplayUserName=$getActiveUsersList[$UserId]['name']; } @endphp @endforeach
Users Role Team No.Of.Ticket Created FR TAT Less than 1 hour FR TAT Greater than 1 hour & Less than 2 hour FR TAT Greater than 2 hour & Less than 4 hour FR TAT Greater than 4 hour & Less than 6 hour FR TAT Greater than 6 hour Not Responded Ticket
{{$DisplayUserName}} @if(array_key_exists($UserId, $GetAllUserandRole)) @foreach($GetAllUserandRole[$UserId]['Role'] as $EachRoleId) {{$GetAllRoles[$EachRoleId]}}  
@endforeach @endif
@if(array_key_exists($UserId,$GetAllUserandRole)) @foreach($GetAllUserandRole[$UserId]['Team'] as $EachTeamId) @if(array_key_exists($EachTeamId,$GetAllTeams)) {{$GetAllTeams[$EachTeamId]}}  
@endif @endforeach @endif
{{$TotalCnt}} {{$Lessthanonehour}} ( {{$LessthanonehourPercentage}} %) {{$GreaterthanOnehour}} ( {{$GreaterthanOnehourPercentage}} %) {{$GreaterthanTwohour}} ( {{$GreaterthanTwohourPercentage}} %) {{$GreaterthanFourhour}} ( {{$GreaterthanFourhourPercentage}} %) {{$GreaterthanSixhour}} ( {{$GreaterthanSixhourPercentage}} %) {{$NotRespondedCount}} ( {{$NotRespondedMailPercentage}} %)